Contact: [email protected]


+++ PAYMENT INFORMATION +++

1. The Main Method of accepting payment is by secure credit card processing. After you place your order I will email you an invoice, if you don't get it within 48 hours, check your spam then write me.

2. CashApp (USA), Venmo (USA) and Transferwise (Outside the USA).

3. Money Orders or a Check (USA only)

As of right now Paypal is not available and will not return until January. Due to parts of the mailorder operating on a pre-order basis this service will only be turned on for certain periods of time in the future.

Due to technical issues, automated payment methods are not available at this time. 



+++ SHIPPING INFORMATION +++

Orders ship from the United States, usually on Fridays/Saturdays.


For International Customers.

PLEASE USE THE "Invoice by Email/Offline Payment/International Order" option for accuracy.

1. There is a flat rate shipping option of $20 USD for any order. Larger orders will be invoiced for a second payment for additional postage. Postage is expensive and there isn't anything I can do about it.

2. CDs ship without Jewel Cases.

3. If you are getting errors at checkout, watch this video -  before contacting me.

4. Refusal to accept refunds when the situation deems necessary will result in a permanent ban from the store.


+++ OTHER INFORMATION +++

+ Any issues you have with your order must be made known within 72 hours of package receipt, orders may only be canceled 24 hours after sending payment. You WILL be charged a restocking/processing fee.

+ Winter Solace Productions is not to be held responsible for damages (including broken tape boxes) caused by postal workers/customers workers nor import taxes.

+ As an institution Winter Solace promotes people thinking for themselves. If something in here is offensive to you, do not buy it. Many products can't be imported to certain countries and it is assumed that the customer knows what they are buying before they order it.

+ Due to reasons stated Ad Nauseam elsewhere, I can't guarantee the audio quality of cassettes copied by hand. Requests for replacement dubs, refunds etc are not honored, if this is a problem for you do not place an order or do not buy products released in this fashion.


+ The right to refuse service to anybody for any reason without disclosure is retained.


Stuff which will be ignored.

1. Demo Submissions

2. Requests to Hold anything. Buy it when it's listed.

3. Requests to trade for distro products (I only trade with labels/distros)

4. Questions about whom are distributors outside the USA are. The lists can be found on the main website. I however can't guarentee what they will stock and in what quantites.

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