1. Prices are in US Dollars.
2. ALL Orders must be processed through the web shop.
3. Inquires for items not listed in the shop or to hold items will be ignored.
4. If you want stuff listed on Discogs + distro stock, pay via the “email invoice” method and email me.
5. It is not possible to add stuff to orders after it is paid for. If it is a separate order it is a separate package. - For information about pre-orders, read below.
6. In order to put anything into your shopping cart you must be logged into your account as a security measure. If this is a problem please order off eBay or Discogs. 

+++ PAYMENT +++

- Credit/Debit Cards. 
If your card order is declined multiple times, it is an error with your zip code. You likely might need to use an older billing address.

All credit card invoices done outside the Webshop for either order error, adding stuff to pre-orders/errors/reimbursement for non store expenses, digital downloads, international orders or anything else that are paid by credit card will now incur a 5% charge. 

Other methods (Use the "INTERNATIONAL ORDER/EMAIL INVOICE" option)

- WISE - Secure bank transfer in either USD or Euro - IBAN/SWF. The transfer must leave your bank within one week of being invoiced.
- Venmo or CashApp - Place info in the special instructions at checkout.
- Zelle - USA only, will delay processing of your order by 5 business days.
- Money Order/Mailed Cash.
- Western Union

Winter Solace Productions does not accept Paypal. 

+++ SHIPPING +++

- Winter Solace Productions is not responsible for postal/customs damages and I am unable to do anything unless the order is returned here. Refunds will not be given out to people who damage their orders opening the packages. If you need assistance, please watch this tutorial video. Larger orders may require a signature. I’m not responsible for any issues, damages, returned packages or slow delivery times related to Media Mail. If your order shows as delivered by USPS and you don't have it, that is a problem for your local post office. Requests for additional packaging material may incur additional charges for supplies depending on the nature of the request. 

- As of 10-10-2025 we will only consider reimbursement for damaged articles if their orders are sent via UPS. This includes International Customers 

INTERNATIONAL CUSTOMERS

For sensible postage rates, it is advised that you buy at least 2 items.

To properly process your order you must use the INTERNATIONAL ORDER/EMAIL INVOICE payment method so I can follow up with you to charge you the correct postage.

- If you are getting errors at checkout, watch this video before contacting me. 
- Due to abuse, any orders returned here for anything related to non-payment of import taxes will be met with a $20 service charge + storage/expenses.
- Fixing mistakes/order errors is extremely expensive and our options are limited. Refusal to accept a refund will result in a ban from the store.
- I am not responsible for lost packages, customs duties, brokerage charges, lack of tracking or any other issues. Sale of certain items to locations outside the USA is restricted.

There is 3 shipping options.

1. Economy Export (fulfilled by Asendia) Rate - 3 MINUTE INSTRUCTIONAL VIDEO
- Max order is 4 LBS. (Orders with 1-4 Items are < 2 LBS) - EXPORT RATES 2025 Prices in USD.

- Works worldwide however tracking works only for THESE COUNTRIES 
* - Mexico depends on your local post office.
** - Currently unable to ship to Russia, Belarus etc. 

TRACKING THROUGH ASENDIA

Fulfillment time is 1 to 4 weeks, depends on country. - Packages must be declared as Merchandise.

2. Postal Service/UPS

The MINIMUM amount you will be charged for postage for any order is $30 USD. Shipping by either the Postal Service or via UPS is possible. 

- All orders to Brazil will be sent tagged as Merchandise with an invoice included in the package listing what you bought, including the album titles.
- Mexico, China, Peru & many other countries do not have guaranteed tracking via the postal service. Look into UPS.

3. eBay International Shipping (This is our preferred method to accept international orders)

- The eBay Store has some international shipping service they offer that works similar to the Asendia service so anything listed there can be ordered and sent to their shipping hub. 

+++ PRE-ORDER NOTES +++

1. Posted arrival times are only estimates and updates can be found via social media.
2. People who repeatedly order the same item because they forgot they ordered it will be met with a $3 charge per item.
3. If you pre-order stuff with items currently here, your entire order will ship as one package when everything is here.

For American customers: If you want to add items to a pending pre-order, please write your order number in the notes, pay via the “email invoice” option and I will waive postage. If you are paying by credit card to do this there will now be a 5% invoice charge, plus a $1.50 charge PER ORDER.

For International customers: You will not pay me postage until I actually have the items to send to you.

+++ OTHER INFORMATION +++

- Any issues you have with your order must be made known within 72 hours of package receipt, damaged items can only be credited out (not replaced) if you choose the UPS shipping option and there isn't a voluntary hold on delivery or a mail forwarding service involved. The specific return policy can be read here.

- Effective 5/1/2024 and backdated to all orders from 2024. Winter Solace does not replace warped records, a tutorial on how to fix these can be found here. I do not want orders from people where this is in an issue, I own warped records that play just fine. 

- Orders may only be canceled 6 hours after sending payment. You WILL be charged a restocking/processing fee of $10 per order. 

- It is assumed anybody ordering is 18 years or older and can verify if asked.

- As an institution Winter Solace promotes people thinking for themselves. If something in here is offensive to you, do not buy it. Many products can't be imported to certain countries, and it is assumed that the customer knows what they are buying before they order it.

- Anybody who files a chargeback dispute with their bank without contacting me prior to resolve the issue will receive a permanent ban from the store regardless of circumstances, no exceptions. 

- The right to refuse service to anybody for any reason without disclosure is retained.

- Inquires related to Vothana, Xenocide, Asrar, OOP Winter Solace releases and other idiotic stuff will be responded with an invoice for wasted time and bandwidth.

Contact

E-Mail - [email protected] - Business Phone (Calls are screened)/Telegram/WhatsApp - +17635670575