The Winter Solace mail order is not for the impatient nor it is for people who are inattentive. Many of our vinyl products are sold on pre-order so the right amount can be imported.

Prices are in US Dollars, Winter Solace is based in the USA.


Note: All orders, regardless of location must be processed through the web store.


+++ PAYMENT INFORMATION +++

Accepted forms of payment.

1. Credit Card payments (either by automated processing or an emailed invoice)

2. CashApp/Venmo/Mailed Cash or Money Orders (Within the USA)

3. Transferwise (Outside the USA)

Due to numerous problems with the business accounts Winter Solace Productions does not accept paypal for the distro. Paypal is no longer optimal for this type of business.


+++ SHIPPING INFORMATION +++

Packages usually ship on Fridays and Saturdays.


For people in the USA.

- Unless stated otherwise orders are shipped by Media Mail. Clothing has a very large shipping markup as orders containing clothing can't be sent this way.

- For orders with pre-ordered items and items currently here. I will send by media mail the items in stock now, and then the stuff on pre-order when it arrives.

 - It is not possible to add stuff to orders after the invoice is generated through the store. If orders are combined for shipment, it will be done at my decision and there won't be any refunds for extra postage. The reason this is not possible is due to the calculation of Sales Tax. IF IT IS A SEPARATE INVOICE, IT IS A SEPARATE PACKAGE.



For International Customers.

- It is suggested you use the "International Orders" option for payment.


1. There is a flat rate shipping option of $20 USD for any order. Larger orders will be invoiced for a second payment for additional postage. Postage from the USA is expensive.

2. CDs ship without Jewel Cases.

3. If you are getting errors at checkout, WATCH THIS VIDEO  before contacting me.

4. Refusal to accept refunds when the situation deems necessary will result in a permanent ban from the store

5.  If your order contains any pre-order items the order will not ship until everything is in stock.


+++ OTHER INFORMATION +++

+ Any issues you have with your order must be made known within 72 hours of package receipt, orders may only be canceled 24 hours after sending payment. You WILL be charged a restocking/processing fee.

+ Winter Solace Productions is not to be held responsible for damages (including broken tape boxes) caused by postal workers/customers workers nor import taxes.

+ As an institution Winter Solace promotes people thinking for themselves. If something in here is offensive to you, do not buy it. Many products can't be imported to certain countries and it is assumed that the customer knows what they are buying before they order it.

+ Due to reasons stated Ad Nauseam elsewhere, I can't guarantee the audio quality of cassettes copied by hand. Requests for replacement dubs, refunds etc are not honored, if this is a problem for you do not place an order or do not buy products released in this fashion.

+ The right to refuse service to anybody for any reason without disclosure is retained.


Stuff which will be ignored.

1. Demo Submissions, Free Samples and anything related to demos.

2. Requests to Hold anything. Buy it when it's listed.

3. Requests to trade for distro products (I only trade with labels/distros)

4. Questions about whom are distributors outside the USA are. The lists can be found on the main website. I however can't guarantee what they will stock and in what quantities.

5. Any attempts to order outside the webstore, all orders must go through the webstore.


Inquiries about Vothana, Xenocide, stuff that's been sold out for years or other general moronic crap will be met with an invoice for wasted time & bandwidth.

Items mailed here for free will be returned to sender or sender will be invoiced for the disposal costs.


Contact Information: e-mail - [email protected]

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